Before requesting technical support, please check the version history to see if you are using the latest version of DeployMaster. We take pride in quickly fixing bugs and resolving problems in free minor updates. If you encounter a problem with DeployMaster, it is quite possible that we have already released a new version that no longer has this problem.
DeployMaster has a built-in Forum feature that allows you to easily communicate with other DeployMaster users. If you're having a technical problem with DeployMaster, you're likely not the only one. The problem may have already been discussed on the forums. So search there first and you may get an immediate answer. If you don't see your issue discussed, feel free to start a new conversation in the forum. Other DeployMaster users will soon chime in, probably even before a Just Great Software technical support person sees it.
However, if you have purchased DeployMaster, you are entitled to free technical support via email. The technical support only covers the installation and use of DeployMaster itself. In particular, technical support does not cover learning and using regular expressions. The online forum does have a group devoted to learning regular expressions though.
To request technical support, please use the Support and Feedback command in the Help menu. This command will show some basic information about your computer and your copy of DeployMaster. Please copy and paste this information into your email, as it will help us to respond more quickly to your inquiry. If the problem is that you are unable to run DeployMaster, and thus cannot access the Support and Feedback command, you can email firstname.lastname@example.org. You can expect to receive a reply by the next business day. For a quicker turnaround, try the forums.
"Thanks for your support, your superior products and your quick and thorough communications!"
— Charles Collins
6 December 2011, Texas, USA
"A very big thank you for your responses to my questions. I can assure you that they are much appreciated. You are to be congratulated on your excellent customer support."
— David Goadby
4 March 2009, United Kingdom